Improve Customer Satisfaction,
Do More Business


After years of focusing on cost-reduction, banks are now striving for more growth.¹ Key to achieving this goal is to improve customer-facing sales and service processes. Simply put, a more pleasurable banking experience translates into greater customer satisfaction - and increased revenues.
 
ePad LS, the best-in-class LCD display for capturing handwritten electronic signatures, plays an integral role in achieving that higher level of customer satisfaction and revenue generation, giving you a strategic differentiator that makes a direct impact on the bottom line.

Consider the following: The ePad LS’s ability to display affirmation text on the screen enhances the customer experience by giving additional signing context. The full-color LCD screen enables you to display targeted marketing messages that help bridge the gap between your various sales and service channels. For example, prior to and after the customer esigns, display relevant messages regarding mortgage rates, new credit card offering or any other product that may be of interest to the individual customer.  

An e-signature solution doesn't just streamline your processes - it should also help you close deals, cross sell, and upsell.

Better Account Openings
Consider one key area where e-signatures can have a huge impact - account openings. Financial institutions readily admit they do an "average to poor" job in many account opening activities.² Front-line personnel are not trained to put the right product in front of the customer. Customers, eager to get the business at hand done quickly, tune out sales pitches and toss out brochures as soon as they go out the door.
 
How can an e-signatures help? The ePad LS allows an account to be efficiently opened in just a few minutes - catering to an age of efficiency. And, while the customer is waiting, targeted marketing messages can be presented on the 5.7-inch full-color screen. This doesn't mean inundating customers with unwanted advertisements. The ePad LS software is programmable and can push customized visual presentations of value added products and services, taking into account the context and the customer's propensity to buy.

Make a Stronger Impression - Capture More Wallet
Celent Research shows that making a strong impression at the point of acquisition can capture a greater share of the customer’s wallet as rapidly as possible. Our technology provides a stage where you can present yourself in the most effective and persuasive matter possible. By serving your customers more efficiently, you improve their satisfaction, and make them more receptive to your products and services. 

Best Security of Any Signature Pad On The Market
To ensure esignature data security, ePad LS is licensed by NCR to employ patented encryption technology between input device and computer host. AES data encryption, used by ePad LS, helps prevent the electronic "sniffing" of e-signature data in environments where computers are placed in close proximity. Learn More

Conclusion
Interlink's eSign Anywhere™ Platform includes e-signature software, hardware, and services which allows organizations to implement end-to-end electronic processes no matter where the signing takes place: in-branch, in-the-field or online. We offer our clients:
 
> Better Feel. ePad's ergonomic design mimics the natural feel of signing on paper, with a comfortable signing position and pressure-sensitive surface to accurately capture the signature.  
> Higher Security. ePads are the only signature input device to license NCR's patented encryption technology, providing the highest level of security and peace-of-mind.
> Best-in-Class Software. Every member of the ePad family comes bundled with Interlink's standard e-signature software, IntegriSign Desktop. Once your ePad is installed, you're ready to e-sign! For added functionality and customization options, you can purchase IntegriSign Pro. Learn More
> Comprehensive Product Family. Because we offer the full range of esignature hardware and software, you can quickly take advantage of new opportunities, without having to source another esignature vendor.

The ePad LS isn't just about better efficiency. It's about better business - and capturing more business by making the banking experience faster, safer, and better. 

¹ 2007 Capgemini - Sales and Service Innovation -  Download PDF

² BAI Research, October 2004